Care Experience - Patient & Family Satisfaction Pillar Bundle (includes all pillar modules)

Speakers: Patricia Raak, MA, CPXP

Modules include:

1. The Rising Importance of Patient Experience in Healthcare
2. Measuring and Monitoring the Patient Experience
3. Developing your Strategic Plan
4. Leading Patient Experience with Evidence Based Practices
5. Ensuring Patient and Family Centered Care
6. Your Role in Leading Patient Experience

Cost & Business of Healthcare Pillar Bundle (includes all pillar modules) 

Speakers: Pamela Hunt, MSN, RN, NEA-BC

Modules include:

1. The Budget Is…Staffing Inpatient Surgical and Outpatient Departments
2. Data: What is in a Productivity Target? 
3. Operational, Capital Financial Responsibility 
4. The Business Case for Patient Safety
5. Procedural Area Finances

Leadership Pillar Bundle (includes all pillar modules) 

Speakers: Lori Armstrong, DNP, RN, NEA-BC; Pamela Spivey MSN, CCNS, RNC-NIC, RN-BC, CCFP; Alexandria Combs, MSHS 

Modules include:

1. Transformational Leadership: Your Leadership Matters
2. Integrative Strategies for Rising Leaders
3. Building & Cultivating Resilience
4. Leader Influence
5. Emotional Intelligence
6. Leadership Professional Development
7. Art & Science of Communication
8. Strategic Planning
9. Change Management
10. Beyond Care Coordination: Hardwiring Operational Excellence & Advancing Patient Centered Transformation
11. Innovation

Professional Practice & Advocacy Pillar Bundle (includes all modules)

Speakers: Lori Armstrong, DNP, RN, NEA-BC; Pamela Spivey MSN, CCNS, RNC-NIC, RN-BC, CCFP; Dr. Anita Catlin, RN, PhD, FNP, CNL, FAAN

Modules include:

1. Healthy Work Environments
2. Professional Practice
3. Mentoring for Nurse Leaders
4. Coaching in Leadership
5. Assessing the Evidence for Research, Quality Projects, and Policy Creation
6. Research Basics: Differences between Quality Research & Evidence Based Practice
7. Ethics in Research and Quality
8. Reading and Analyzing the Nursing Research Article

Quality Improvement & Patient Safety Pillar Bundle (includes all pillar modules) 

Speakers: Kathryn Farrell, MSN, RN; Pattie Bondurant DNP, RN

Modules include:

1. Patient Safety
2. Quality Improvement
3. Data Analysis
4. Fair & Just Culture
5. Engagement in QI/EBP/Research
6. White Belt: Quality Improvement Training
7. White Belt: FOCUS PDSA Methodology
8. White Belt: Team Construct & Activities
9. White Belt: Quality Improvement Tools
10. White Belt: PDSA Methodology
11. White Belt: Measurement for Quality Improvement

This module is the true foundation to your ongoing development and long-term success.  This module busts the myth that people are just “born leaders”.    The evidence is clear – there is an inseparable link between nurse leaders and patient, family outcomes and staff outcomes.  In this module, we’ll explore behaviors and evidence based practices that influence every area of a nurse leader’s responsibilities, including staff engagement, patient safety, patient and family experience and financial management.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Transformational Leadership: Your Leadership Matters offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Being a new leader can be scary and far too often formal education does not prepare you for the realities of everyday leadership.  This module provides a road map for your initial leadership journey.  Whether you are a brand new leader or a leader who is starting a new role, completing this module will help you better connect with your team, co-workers, and discover the value of leader credibility.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Integrative Strategies for Rising Leaders offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

As nurse leaders, we have a professional obligation to develop resilience in ourselves, the teams we supervise, and the organization. This module will review the concept of resilience, strategies to enhance individual and collective resilient practices and how a resilient leader can positively impact such metrics as reduced turnover, reduced cost, and improved quality outcomes.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Building and Cultivating Resilience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Influence is key to successful leadership. To influence, a leader uses strategies or tactics, actual behaviors designed to change another person’s attitudes, beliefs, values, or actions. Discussed in this module is how to develop trusted relationships so you can strengthen and expand your influence to positively impact patient outcomes.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Leader Influence offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Emotional intelligence (EI) is a scientifically validated function of the human brain that helps us process and utilize emotional information. One of the most important applications of EI is helping leaders foster a workplace climate conducive to high performance. This module discusses how nurse leaders can build and enhance emotional Intelligence to make better decisions, engage and influence more effectively, and create the right climate for positive outcomes.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Module 5: Emotional Intelligence offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Leadership Professional Development 

As a nurse leader, you are intentional in cultivating your professional development, leading by example, and creating a positive and empowering culture that supports nursing excellence. In addition to your ongoing development, a vital obligation as a nurse leader is the development of future leaders. This module encompasses both areas of professional growth – yours and the staff you serve.

Art and Science of Communication

Communication is the glue that keeps the organization together and moving toward the desired goal. Nurse leaders need to be skilled at communicating with both internal and external stakeholders.  This module will highlight core tenets for communicating in direct, transparent, and authentic ways and also explore the impact effective communication has on patient outcomes.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 2.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Leadership Professional Development & Art and Science of Communication offers 2.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Where are we going, what is our targeted direction?  As Warren Bennis states, “Leadership is the capacity to translate vision into reality.”  Strategic planning starts with clarity of focus.  This module will explore the key elements of strategy, compare and contrast different models of strategic planning, and its application to nursing.  This module also highlights the internal and external factors within healthcare that influence and ultimately require considering a shift from strategic planning to strategic management.  

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Strategic Planning offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Why is change so challenging?  Change is emotional!  What does change management mean to you personally, as a nurse, as a leader?  Change management is an organized approach to managing organizational change and fueling change by engaging employees resulting in greater productivity.  In this module, we will explore the primary change management models, the three types of organizational change, and both recognize and honor the human side of change dynamics.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 2.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Change Management offers 2.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

How do we balance standardization and personalization in pursuit of advancing beyond care coordination?  How do we hardwire for results with operational excellence?  This module grounds ourselves in the leadership required to ensure results.  We learn about the pivotal, inseparable link between quality/patient safety and operations.  Beyond Care Coordination also explores the three components of the model for providing extraordinary care coordination, how governance and high reliability can support your journey beyond care coordination, and how to best integrate change management principles into your operating strategy performance. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.5 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Beyond Care Coordination: Hardwiring Operational Excellence & Advancing Patient Centered Transformation offers 1.5 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

“Innovation distinguishes between a leader and a follower”, Steve Jobs.  What is the imperative for innovation? Innovation requires a forward way of thinking, acting and most importantly a strong will to change. This module identifies the key themes for managing risk and building scale, learn about the three types of innovation, and learn the rationale and characteristics to cultivate intrapreneurship within your organization.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Innovation offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

This module will review concepts of Systems Thinking and Human Factors and their impact on patient safety. Also, the second victim phenomenon and how it relates to patient safety events will be discussed.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Patient Safety: The Foundation of Quality Improvement offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

In this module, gain insight in Quality Improvement (QI), including The Donabedian Model of process, structure equaling outcomes. Also, develop a greater understanding of how to frame outcomes and use the QSEN competencies as a way to outline QI initiatives.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Quality Improvement offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

In QI, data analysis is crucial as it helps you understand if there is a problem that needs to be fixed. This module reviews nurse sensitive indicators and the idea of process and outcome metrics in data analysis. The idea of benchmarks is discussed as well as various external benchmarks are identified. Data collection and analysis including the use of control, run, pareto and pie charts are reviewed.

In QI, data analysis is crucial.  Review nurse-sensitive indicators and data collection and analysis, including the use of control, run, pareto and pie charts. Discussion of benchmarks and how to identify various external benchmarks will be included.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Data Analysis offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

The module reviews the concept of Just Culture and how it impacts patient safety and quality improvement. Three types of errors - Human Error, At-Risk Behavior and Reckless Behavior - are discussed and the fair consequences that should accompany each of them. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Fair & Just Culture offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

This module describes the importance of engagement in QI as it relates to reputation and reimbursement. The importance of transparency of data is discussed as well as strategies for engaging front-line staff in data collection and analysis. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Engagement in QI/EBP/Research offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Nursing leaders have a unique opportunity to improve the quality of care and align necessary resources to drive best patient outcomes. We must be systematic and innovative in our efforts to stay focused on what we all come to work to do; deliver safe and effective care to drive the best patient outcomes possible. At the completion of the White Belt Quality course, the nurse leader will be able to describe the importance and understanding of how we as nurse leaders can fundamentally keep our patients safe and design the delivery of exceptional, equitable care by using the Science of Improvement and key improvement tools.  

In the White Belt course, the nurse leader will learn how to Design a QI project with concepts and tools used in effective QI efforts. Examples of some of the tools White Belt will introduce you to are; developing a SMART goal, how to use Flow charts, outline the use of FOCUS PDSA methodology, how to design PDSA cycles and utilizing time ordered data charts that will help you understand normal and special cause variation while learning how to lead a QI initiative and plan appropriate interventions to drive improvement. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 3.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

White Belt Quality Improvement Course offers 3.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Ensuring adequate staffing is one of the most difficult jobs for the nurse leader. Learn how to answer key questions such as, "How many staff do I need on my staffing roster? What shifts should they be working? and How can I determine a responsible skill mix of caregivers?"

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 2.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

The Budget Is…Staffing Inpatient, Surgical and Outpatient Departments offers 2.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Now that you know how many caregivers you need, how do you ensure that your department stays in a productive mode?  Ensure that your department stays productive by learning to calculate productivity and exactly where to look if your department is not meeting its productivity target.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

What is in a Productivity Target? offers 1.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Operational, Capital Financial Responsibility 

Budgeting for operational and capital supplies and equipment may seem overwhelming, it’s not!  This module will take you through the rational and methods to make a strong educated prediction for getting your department the supplies and equipment they need and staying within budget!  Variance justification is key.  Know the ‘why’!

The Business Case for Patient Safety

Dollars are tight in healthcare and nursing leaders are being asked to evaluate new services, products, and processes to determine not only improved patient outcomes but also the value to the financial health of the organization.  Discover how to use variance justification to get the supplies and equipment your people need while also ensuring patient safety.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 2.75 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Operational, Capital Financial Responsibility & The Business Case for Patient Safety offers 2.75 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Ensure that your perioperative and procedural departments has an appropriate number of competent caregivers by learning how to calculate and justify the staff you need to cover the schedule and provide quality patient care.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Procedural Area Finances offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

The evidence is clear- there is an inseparable link between the work environment and nurse retention and patient outcomes.   This module will help you better understand the existing evidence-based components of creating a healthy work environment and your role in implementing these best practices.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.5 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Healthy Work Environments offers 1.5 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Nurse leaders are held to high standards of professional practice. This module will review the key attributes of nurse leader professional practice as well as highlight the importance of professional organization involvement, advocacy, and ethical practice. Creating a culture of inquiry that utilizes the best available evidence will also be shared as a key approach for nurse leaders to deliver successful outcomes.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Professional Practice offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Mentoring Nurse Leaders at all levels of practice is mission critical in today’s rapidly changing healthcare environment.  Discover how mentoring relationships, whether formal or informal, contribute to career growth, self-efficacy, and professional success. The more you progress in leadership, the more critical it is to have a mentor.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 2.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Mentoring for Nurse Leaders offers 2.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Coaching helps nurses engage in conversations and build relationships that are directed at enhancing professional development, career commitment and practice. Great coaches build strong teams by creating an environment that fosters trust and collaboration. This module will describe how coaching can be useful in supporting and developing nurses at all levels of leadership.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Coaching in Leadership offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Discover how to use evidence from a variety of sources to support your projects, including international and national sources, nursing organizations and literature databases. Additional components of evidence needed to create new policy are also included.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Assessing the Evidence for Research, Quality Projects, and Policy Creation offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Differentiate between multiple methods of research and how to make the right choice. Topics include creating a PICOT question, choosing a study population and design, choosing a research instrument, working with stakeholders, and conducting the study. Application of this material to a quality project is included.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.5 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Research Basics: Differences between Quality Research & Evidence Based Practice offers 1.5 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

This module provides an overview of ethics in research. It covers the creation of an Institutional Review Board, along with an explanation of the oversight requirements of an IRB. A historical review of research violations and the responses of international treaties is provided. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Ethics in Research and Quality offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Learn how to read a research paper, what facilitates a “good” paper, and how to interpret results, such as the p value and confidence interval. Understand paper components, including the translation of evidence into practice.          

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Reading and Analyzing the Nursing Research Article offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

The Rising Importance of Patient Experience in Healthcare 

When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.

 Measuring and Monitoring the Patient Experience

Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

The Rising Importance of Patient Experience in Healthcare & Measuring and Monitoring the Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Developing your Strategic Plan 

A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress.  In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization.  

Leading Patient Experience with Evidence Based Practices  

Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.  

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Developing your Strategic Plan & Leading Patient Experience with Evidence Based Practices offers 1.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

Ensuring Patient and Family Centered Care 

Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.

Your Role in Leading Patient Experience 

Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey.  Learn how to use 4 key leader practices essential to leading care experience.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Ensuring Patient and Family Centered Care & Your Role in Leading Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).