What Was That You Didn't Say? Understanding and Responding to Non-Verbal Behaviors
In this session we will look at the cultural phenomena of horizontal violence in the context of nursing, and re-frame our perceptions of the overt and covert behaviors that are hurtful to our peers, teams, and patients. Using examples submitted from the audience, we will learn two tools for addressing non-verbal gestures so that nurses can professionally respond with confidence.
By participating in this course, the learner will be able to:
- Define nurse-to-nurse hostility.
- Identify one example of negative, non-verbal gestures from your own personal experience.
- Explain the relationship between power, voice and self-esteem
- List two interventions to proactively and positively address non-verbal gestures.
This session is approved for 1.0 nursing CEs by the California Board of Registered Nurses, Provider Number 15417.
Kathleen Bartholomew, RN, MN
Before turning to healthcare as a career in 1994, Kathleen Bartholomew held positions in marketing, business, communications and teaching. It was these experiences that allowed her to look at the culture of healthcare from a unique perspective and speak poignantly to the issues affecting providers and the challenges facing health care organizations today.Kathleen Bartholomew, RN, MN has been a national speaker for the past 18 years and is considered an expert on the culture of healthcare. For her Master’s Thesis she authored “Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication”.From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence that ignites and inspires health caregivers and leaders to unprecedented levels of excellence.
In December of 2005, Kathleen resigned her position as manager of a 57 bed orthopedic and spine unit in order to write, “Ending Nurse to Nurse Hostility” (2006) which offered the first comprehensive and compassionate look at the etiology, impact and solutions of horizontal violence on patients as well as the profession of Nursing. This book is recommended by the ANA. Kathleen’s passion for creating healthy work environments is infectious. As a guest Op Ed writer for The Seattle Times, Kathleen is an outspoken consumer advocate; and as a guest on NPR’s “The People’s Pharmacy” she calls for rapid improvement in hospital safety.As a health care culture expert, Kathleen speaks internationally to hospital boards, the military, senior leadership and staff about patient safety, communication, leadership and power. Her latest book, “The Dauntless Nurse”, has been adopted by many instructors to teach vital communication skills (co-authored with Martha Griffin and Arna Robins).