Learning Center

Unmasking COVID-19: A Virtual Town Hall May 2021

A virtual Town Hall for nurse leaders and their staff. This Town Hall will be a look back on our journey through the challenges that COVID-19 has presented to our hospitals, units, staff, and communities. It will also reflect on the changes and areas of growth we hope to sustain. During this Town Hall, our expert panelists will discuss: 

  • The Impact on Patient Experience
  • Nursing Productivity and Staffing
  • Mental Health and Wellbeing of Staff
  • Inconsistency in Staffing Needs

Jason Wolf, Ph.D, CPXP

President & CEO The Beryl Institute

Jason A. Wolf, PhD, CPXP is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare.  As President & CEO of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 55,000 people in more than 75 countries and establishing the framework for the emerging profession of patient experience. Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. Jason is a sought-after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare and over 50 white papers and articles on patient experience excellence and improvement. Jason also received the American College of Healthcare Executives (ACHE) 2018 Dean Conley Award for his article "Patient Experience: The New Heart of Healthcare Leadership," published in the spring 2017 issue of Frontiers of Health Services Management. A recovering marathoner – having run seven – Jason's proudest "accomplishment” remains his family. He currently resides in Nashville, TN with his wife, Beth and sons Samuel and Ian.

Pattie Bondurant, DNP, RN

Chief Transformation & Quality Officer, Transform Healthcare Consulting LLC

Pattie Bondurant has over 25 years of clinical and healthcare experience. Dr. Bondurant is trusted by her colleagues for her unrivaled expertise in healthcare management, neonatal and pediatric nursing, and quality improvement. Her work regionally and nationally has resulted in improved care and outcomes for neonates, children and adults.

After earning her BSN in Nursing from Skidmore College, Dr. Bondurant went on to receive her MN as a Clinical Nurse Specialist in Pediatrics from the University of Washington School of Nursing, and ultimately her Doctorate in Nursing Practice in Nurse Executive and Systems Leadership from the Waynesburg University School of Nursing.

Pattie spent several years in nurse leadership roles at top tier pediatric hospitals. Currently, Pattie is the co-founder and Chief Transformation and Quality Officer of TransForm Healthcare Consulting, LLC. The company’s focus is on working with hospitals and health systems to develop quality strategies and architect the successful implementation of Quality & Safety programs. Pattie remains clinically active as a consultant to NICUs around the country. Through her leadership, she has been a key stakeholder and nursing lead in the development and implementation of the American Academy of Pediatrics NICU Levels of Care Verification Program. Currently Pattie has assumed an interim role as the Chief Quality & Safety Officer of the University of Kentucky Heath Care. Additionally, Dr. Bondurant has published numerous articles on nursing leadership and quality improvement, has won numerous awards for her work and is a sought-after speaker on quality improvement and leadership in healthcare. She resides in Cincinnati, Ohio, where she enjoys skiing, sailing, biking, and is an avid reader in her spare time.

Stephanie Abbu, DNP, RN, CNML

Manager, Neonatal Services

Monroe Carell Jr. Children's Hospital at Vanderbilt

Dr. Stephanie Abbu is the Clinical Business Coordinator for Neonatal Services at the Monroe Carell Jr. Children’s Hospital at Vanderbilt. As a second career nurse, she has 15 years of healthcare experience as a registered nurse, assistant manager, manager, and business coordinator. Stephanie received her Doctor of Nursing Practice degree from the University of TN at Chattanooga and her Master of Science in Nursing with a focus on Health Systems Management at the Vanderbilt University School of Nursing in Nashville, TN. Dr. Abbu is a national speaker on topics that explore nursing research, nursing practice and professionalism, mentoring, leadership, and family and patient engagement. She currently serves on the editorial board for the Empowered Nurse: Peer-Reviewed Journal for Innovative VUMC Nursing Research.

Lisa Mason, DNP, MHA, MBA, RN, NEA-BC

Senior Director, Neonatal-Perinatal Services

Children's Health System of Texas

Lisa Mason is the Senior Director of Neonatal-Perinatal Services at Children's Health System of Texas. She has been a neonatal nurse for 23 years and strives to increase quality and experience for mothers and babies across the continuum of care. She possesses expertise in development and growth of service lines, design and construction of new departments, and leadership development. In her spare time, she enjoys traveling with her family and friends and reading. 

Bonnie Clipper, DNP, MA, MBA, RN, CENP, FACHE

Chief Clinical Officer


Dr. Bonnie Clipper is the Chief Clinical Officer at Wambi and is an innovation evangelist, accomplished health care executive, influential thought leader, coach, and international speaker. Her career spans hospital operations, a professional association, and a health tech start-up. She was the first Vice President of Innovation at the American Nurses Association, where she created the innovation framework which is the road map to bring over 4 million nurses into the innovation space.


Unmasking COVID-19: A Virtual Town Hall May 2021
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