Module 5: Ensuring Patient and Family Centered Care & Module 6: Your Role in Leading Patient Experience
Ensuring Patient and Family Centered Care
Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.
Your Role in Leading Patient Experience
Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey. Learn how to use 4 key leader practices essential to leading care experience.
Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours
This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Ensuring Patient and Family Centered Care & Your Role in Leading Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).
Patricia Raak, MA, CPXP
As a Patient Experience Professional, Patricia provides consultation, coaching, resources, and data necessary for healthcare leaders to achieve market leading service performance and cultivate a patient-centered focus. This work includes a comprehensive, integrated, and phased approach with tactic-specific implementation.
Patricia comes with over 25 years of experience in the health care industry including business ownership, clinical, management and supervision, project management, performance improvement, consultation, training and development.