Module 3: Developing your Strategic Plan & Module 4: Leading Patient Experience with Evidence Based Practices
Developing your Strategic Plan
A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress. In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization.
Leading Patient Experience with Evidence Based Practices
Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.
Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours
This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Developing your Strategic Plan & Leading Patient Experience with Evidence Based Practices offers 1.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).
Pamela Hunt, MSN, RN, NEA-BC
Pam is nationally known as a nurse executive, author, financial, quality, safety and strategic expert, and community leader. She has delivered over 500 nursing and healthcare leadership presentations and published on subjects regarding workforce development, strategic planning, connecting to the purpose of our profession and most notably healthcare finance. Her pioneering work in improving the financial acumen of nursing has enabled thousands of nurse leaders to develop and defend successful proposals and ROI to ensure quality patient outcomes.
An experienced operational leader, she has led significant safety improvements in the acute care setting. The teams she led have received 3 Indianapolis Patient Safety Coalition awards. She facilitated establishment of a Geriatric Management Team resulting in a reduction in dementia, LOS and inpatient costs.
In addition to serving on the editorial board of Nursing Management, the Journal of Excellence in Nursing Leadership, Pam has served on community and non-profit boards impacting the advancement of population health and the nursing profession for over 25 years. Through successful legislative efforts working with the AHA, all Indiana high school students are required to learn hands only CPR and Marion County is smoke-free in public spaces.
Pam is a graduate of Parkview-Methodist School of Nursing. She received a BS from Indiana Wesleyan University and an MSN from Indiana University.