Module 10: Beyond Care Coordination: Hardwiring Operational Excellence & Advancing Patient Centered Transformation
How do we balance standardization and personalization in pursuit of advancing beyond care coordination? How do we hardwire for results with operational excellence? This module grounds ourselves in the leadership required to ensure results. We learn about the pivotal, inseparable link between quality/patient safety and operations. Beyond Care Coordination also explores the three components of the model for providing extraordinary care coordination, how governance and high reliability can support your journey beyond care coordination, and how to best integrate change management principles into your operating strategy performance.
Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.5 Contact Hours
This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Beyond Care Coordination: Hardwiring Operational Excellence & Advancing Patient Centered Transformation offers 1.5 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).
Alexandria Combs, MSHS
•Alexandria Combs is a vision maker and healthcare catalyst as CEO of Alexandria Combs Healthcare Consulting, Strategic Advisor at Inspire Nurse LeadersTM, and Chief Innovation & Strategy Officer at NGA Healthcare Consulting.
•Accomplished healthcare executive with 20+ years in healthcare consulting and hospital leadership (Stockamp/Huron Consulting, Stanford Children’s Health, Stanford Health Care, Kaiser Permanente, Trinity Health, OHSU, Sutter Health, McKesson, Mercy-ROi, TelaBio, Medpricer/Conductiv)
•Alexandria’s versatility and background as a healthcare administrator, strategist, chief innovation officer, operations expert, coach and consultant give her a wealth of capabilities and ways to create value. Alexandria is committed to amplifying the voice of the patient/family/consumer and coaching and mentoring executive leaders and has a history of consistently surpassing organizational performance goals by growing clinical business, maintaining strong financial performance, and enhancing the patient experience and employee engagement
•Alexandria has spoken on a broad spectrum of topics across the healthcare value chain: strategy, change management, innovation, intrapreneurship, clinical transformation, patient progression, service line optimization, business continuity, and organizational transformation
•Alexandria earned both her Masters of Science degree in Health Systems/Industrial Engineering and bachelor’s degree with honors in Industrial Engineering from Georgia Tech with a certificate in Organizational Psychology. She also holds a certificate in LEAN performance improvement training from BMGI and Joan Wellman Associates.
•Alexandria also has a strong commitment to improving health and health care systems globally. She actively volunteers in medical missions in Africa and Asia, assisting with strategic planning, fundraising, and operational execution of the missions.