Module 1: The Rising Importance of Patient Experience in Healthcare & Module 2: Measuring and Monitoring the Patient Experience
The Rising Importance of Patient Experience in Healthcare
When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.
Measuring and Monitoring the Patient Experience
Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.
Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours
This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
The Rising Importance of Patient Experience in Healthcare & Measuring and Monitoring the Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).
Patricia Raak, MA, CPXP
As a Patient Experience Professional, Patricia provides consultation, coaching, resources, and data necessary for healthcare leaders to achieve market leading service performance and cultivate a patient-centered focus. This work includes a comprehensive, integrated, and phased approach with tactic-specific implementation.
Patricia comes with over 25 years of experience in the health care industry including business ownership, clinical, management and supervision, project management, performance improvement, consultation, training and development.