Learning Center

Care Experience - Patient & Family Satisfaction Pillar Bundle

Care Experience - Patient & Family Satisfaction Pillar Bundle (includes all pillar modules)
Speakers: Patricia Raak, MA, CPXP
Modules include:
  1. The Rising Importance of Patient Experience in Healthcare
  2. Measuring and Monitoring the Patient Experience
  3. Developing your Strategic Plan
  4. Leading Patient Experience with Evidence Based Practices
  5. Ensuring Patient and Family Centered Care
  6. Your Role in Leading Patient Experience
  • Contains 5 Component(s), Includes Credits

    Module1: The Rising Importance of Patient Experience in Healthcare - When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience. Module 2: Measuring and Monitoring the Patient Experience - Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.

    The Rising Importance of Patient Experience in Healthcare 

    When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.

     Measuring and Monitoring the Patient Experience

    Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    The Rising Importance of Patient Experience in Healthcare & Measuring and Monitoring the Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

    Patricia Raak, MA, CPXP

    As a Patient Experience Professional, Patricia provides consultation, coaching, resources, and data necessary for healthcare leaders to achieve market leading service performance and cultivate a patient-centered focus. This work includes a comprehensive, integrated, and phased approach with tactic-specific implementation.

    Patricia comes with over 25 years of experience in the health care industry including business ownership, clinical, management and supervision,  project management, performance improvement, consultation, training and development.

  • Contains 5 Component(s), Includes Credits

    Module 3: Developing your Strategic Plan - A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress. In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization. Module 4: Leading Patient Experience with Evidence Based Practices - Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.

    Developing your Strategic Plan 

    A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress.  In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization.  

    Leading Patient Experience with Evidence Based Practices  

    Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.  


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    Developing your Strategic Plan & Leading Patient Experience with Evidence Based Practices offers 1.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

    Pamela Hunt, MSN, RN, NEA-BC

    Pam is nationally known as a nurse executive, author, financial, quality, safety and strategic expert, and community leader.  She has delivered over 500 nursing and healthcare leadership presentations and published on subjects regarding workforce development, strategic planning, connecting to the purpose of our profession and most notably healthcare finance.  Her pioneering work in improving the financial acumen of nursing has enabled thousands of nurse leaders to develop and defend successful proposals and ROI to ensure quality patient outcomes.  

    An experienced operational leader, she has led significant safety improvements in the acute care setting. The teams she led have received 3 Indianapolis Patient Safety Coalition awards.  She facilitated establishment of a Geriatric Management Team resulting in a reduction in dementia, LOS and inpatient costs.  

    In addition to serving on the editorial board of Nursing Management, the Journal of Excellence in Nursing Leadership, Pam has served on community and non-profit boards impacting the advancement of population health and the nursing profession for over 25 years.  Through successful legislative efforts working with the AHA, all Indiana high school students are required to learn hands only CPR and Marion County is smoke-free in public spaces.  

    Pam is a graduate of Parkview-Methodist School of Nursing.  She received a BS from Indiana Wesleyan University and an MSN from Indiana University.

  • Contains 5 Component(s), Includes Credits

    Module 5: Ensuring Patient and Family Centered Care - Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered. Module 6: Your Role in Leading Patient Experience - Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey. Learn how to use 4 key leader practices essential to leading care experience.

    Ensuring Patient and Family Centered Care 

    Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.

    Your Role in Leading Patient Experience 

    Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey.  Learn how to use 4 key leader practices essential to leading care experience.


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    image

    Ensuring Patient and Family Centered Care & Your Role in Leading Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

    Patricia Raak, MA, CPXP

    As a Patient Experience Professional, Patricia provides consultation, coaching, resources, and data necessary for healthcare leaders to achieve market leading service performance and cultivate a patient-centered focus. This work includes a comprehensive, integrated, and phased approach with tactic-specific implementation.

    Patricia comes with over 25 years of experience in the health care industry including business ownership, clinical, management and supervision,  project management, performance improvement, consultation, training and development.