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Care Experience - Patient & Family Satisfaction Pillar Bundle (includes all pillar modules)

Speakers: Patricia Raak, MA, CPXP
Modules include:
  1. The Rising Importance of Patient Experience in Healthcare
  2. Measuring and Monitoring the Patient Experience
  3. Developing your Strategic Plan
  4. Leading Patient Experience with Evidence Based Practices
  5. Ensuring Patient and Family Centered Care
  6. Your Role in Leading Patient Experience

Bundle Price: $131.63

PURCHASE THE PILLAR BUNDLE and SAVE 10%, PLUS RECEIVE A 30 MINUTE COACHING SESSION WITH THE PILLAR FACULTY ADVISOR

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Care Experience - Patient & Family Satisfaction Pillar Individual Modules

  • Module 1: The Rising Importance of Patient Experience in Healthcare & Module 2: Measuring and Monitoring the Patient Experience

    The Rising Importance of Patient Experience in Healthcare 

    When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.

     Measuring and Monitoring the Patient Experience

    Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    The Rising Importance of Patient Experience in Healthcare & Measuring and Monitoring the Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

  • Module 3: Developing your Strategic Plan & Module 4: Leading Patient Experience with Evidence Based Practices

    Developing your Strategic Plan 

    A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress.  In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization.  

    Leading Patient Experience with Evidence Based Practices  

    Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.  


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    Developing your Strategic Plan & Leading Patient Experience with Evidence Based Practices offers 1.25 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

  • Module 5: Ensuring Patient and Family Centered Care & Module 6: Your Role in Leading Patient Experience

    Ensuring Patient and Family Centered Care 

    Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.

    Your Role in Leading Patient Experience 

    Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey.  Learn how to use 4 key leader practices essential to leading care experience.


    Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

    This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    Ensuring Patient and Family Centered Care & Your Role in Leading Patient Experience offers 1.0 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).


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